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Delivery & Returns

Delivery

We ship via DHL so you can track your parcel and choose an alternative delivery window where possible. When the order is shipped we will send you a tracking number.

Delivery Charges:
UK - £5
UK Next day £10
EU £15
International £20

International Duties and Taxes
We will add duty and taxes to your basket at checkout so you aren’t responsible for these costs on arrival.

Cancellation Policy

Once the order has been processed you have the right to cancel the order up to the point of despatch, we recommend letting us know within 24hrs to ensure cancellation. Please send contact us with details of your order including the reference code. We will get back to you with 48hours to confirm the cancellation, any payments made by you will be refunded within 30 days.

Refunds / Returns Policy

If you find yourself unhappy with your purchase, kjslaundry.com is happy to offer an exchange or refund within 7 days of delivery. We require that you return the item/s in unused condition with all tagging attached. We offer a free return service, please follow this instructions:

1. Email orders@kjslaundry.com with your order number and items to be returned.
2. You will be send a waybill number and weblink.
3. Login and follow the instructions to arrange a pick up
4. When the goods are received we will issue the refund and email you to inform you.

For a smooth turn around, please ensure that you complete the returns form included in your order and place in the parcel.

Please note: kjslaundry.com reserves the right to refuse a refund or exchange if we deem the item/s to be returned in an unacceptable condition such as used or damaged. We also reserve the right to refund or exchange an item/s if the 7 day return period has expired (unless new time frame has been arranged prior).

Once we've checked and accepted the returns, your refund will be processed within 30 days. A confirmation email will be sent out once the refund has been processed.

For international returns, please note that it lays under the customer's responsibility to pay for any customs or duty charges that may occur. If charges of this kind have not been paid prior to delivery, the charges will be deducted from your refund.

Customer Service
KJ's Laundry,
74 Marylebone Lane
London
W1U 2PW

Tel: 02074867855
Email:orders@kjslaundry.com
Office hours: 10am-7pm Monday to Friday