t: 0207 486 7855

free standard delivery on all UK orders

Delivery & Returns

Delivery policy

We at kjslaundry.com will make every effort to ensure your purchase gets to you fast, safely and in the most cost effective way possible. We offer a standard delivery services or the opportunity to pick up your item(s) in-store allowing you to choose the most suitable option for you.

Standard Royal Mail (within 5 working days): FREE

Next Day UK: £8.50

Europe: £15

International: £25

At the checkout you can select the best option for you.

Your order will be packed and dispatched provided we have available stock, the address has been checked and payment approved. At this point an email will be sent to you confirming the order and expected delivery. Orders can be delivered to either business or residential addresses, however packages may require a signature on receipt of delivery. If the delivery address is unattended a note will be left to indicate a delivery is waiting for you, however this may not always be the case. Kj's Laundry cannot take responsibility if a notification card is not left in any instance.

For Next Day Delivery please order by 2.30pm. We however cannot offer this service for orders placed at the weekend.

For international orders, any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. Unfortunately, we have no control over these charges and cannot predict what they may be. Customs policies do vary from country to country and we always recommend you to contact your local customs office for further information. Please note that customs charges may impact the time it takes your parcel to reach you.

Cancellation Policy

Once the order has been processed you have the right to cancel the order up to the point of despatch, we recommend letting us know within 24hrs to ensure cancellation. Please send contact us with details of your order including the reference code. We will get back to you with 48hours to confirm the cancellation, any payments made by you will be refunded within 30 days.

Refunds / Returns Policy

If you find yourself unhappy with your purchase, kjslaundry.com is happy to offer you an exchange or refund within 7 days of delivery. We require that you return the item/s in new and used condition with all tagging attached. For a smooth turn around, please ensure that you complete the returns form included in your order.

We also ask that you email orders@kjslaundry.com at the earliest possible moment to inform us of your return order details.

Please note: kjslaundry.com reserves the right to refuse a refund or exchange if we deem the item/s to be returned in an unacceptable condition such as used or damaged. We also reserve the right to refund or exchange an item/s if the 7 day return period has expired (unless new time frame has been arranged prior). Kjslaundry.com will not refund the price of postage unless the item has been deemed faulty. Kjslaundry.com cannot be held responsible to returning items that are misplaced in transit, with this, we recommend using a registered postal service.

Once we've checked and accepted the returns, your refund will be processed within 30 days. A confirmation email will be sent out once the refund has been processed.

For international returns, please note that it lays under the customer's responsibility to pay for any customs or duty charges that may occur. If charges of this kind have not been paid prior to delivery, the charges will be deducted from your refund.

Customer Service
KJ's Laundry,
74 Marylebone Lane
London
W1U 2PW

Tel: 02074867855
Email:orders@kjslaundry.com
Office hours: 10am-7pm Monday to Friday